FAQ: Frequently Asked Questions
Where are your concerts presented?
For the 2018-2019 and 2019-2020 seasons, most of our Star-Lit! Series concerts will be held at the Klein High School Performing Arts Center at 16715 Stuebner Airline, Spring, Texas 77379 - at the corner of Louetta Rd. & Stuebner Airline. Our NYE concert will be held at Cypress Ridge High School Performing Arts Center, 7900 N. Eldridge Pkwy., Houston, Texas 77041.
Promenade Series concerts will be held at John Wesley United Methodist Church at 5803 Bermuda Dunes in Houston, Texas 77069 just west of Champion Forest Dr.
The Free Children's Series will be held at the Mangum-Howell Community Center in Doss Park, 2500 Frick Rd., Houston 77038.
How do I purchase tickets?
You may purchase tickets by: phone, 281-440-4850, order on-line at cypresscreekface.org, or buy tickets at our box office at 6450 Louetta Rd., Suite 200 in Spring, Texas. Tickets can be mailed to you or choose the "Print at Home" option to print your own tickets or use your smartphone at the theater door and have your email bar code scanned.
Since FACE is non-profit and relies on contributions, how can I donate to FACE?
The easiest way to make a contribution is to make one online, otherwise you can ask an usher at any performance for a donation envelope, or mail a donation to: Cypress Creek FACE, 6450 Louetta Rd., Suite 200, Spring, Texas 77379
Contributions of any level help us bridge the gap that ticket sales can’t cover and continue to make great performances possible. Call 281-440-4850 for any further questions.
When is the box office open?
Monday – Friday: 9:00 am – 5:00 pm
Do you offer any special rates for groups?
Groups of six or more receive special group ticket pricing for all Promenade Series concerts. There are no group ticket rates for Star-Lit! Series Concerts. For more information, call: 281-440-4850.
Do you offer a discount for seniors?
FACE offers a discounted senior ticket for the Promenade Series concerts. FACE does not offer discounted tickets for the Star-Lit! Series. Children’s Series concerts are FREE!
Do you offer special seating for handicapped patrons?
Handicapped seating is available, but very limited. Please let our staff know prior to purchasing tickets.
Do you sell Gift Certificates?
Yes, tickets make excellent gifts and gift certificates are available in any amount. They may be purchased by mail, phone or in person. For more information call (281) 440-4850.
Where do I park?
There is plenty of FREE and easily accessible surface parking at Klein High School, John Wesley United Methodist Church and the Mangum-Howell Community Center.
Where is your business office?
It’s located in the Spring Creek Plaza shopping center at 6450 Louetta Rd, Suite 200, Spring, TX 77379. The Office hours are Monday through Friday: 9 a.m. until 5 p.m. We may be reached by phone at: (281) 379-3946 or by email firstname.lastname@example.org.
What is your policy regarding children attending concerts?
Star-Lit! Series and Promenade Series concerts are appropriate for children six years old and older. Every child, regardless of age, must have a ticket to enter the performance hall.
Children of any age are invited to attend the Children’s Series performances. We do ask that if the child becomes disruptive that they be removed from the hall and taken out into the lobby so they don't disrupt other patrons.
What should I wear?
Attending any concert is always a special occasion; therefore, most patrons enjoy dressing up a bit. Especially for the Star-Lit! Series or Promenade Series concerts, dressing up seems to be de rigueur. However, today’s standards for business formal dress or business casual dress are both acceptable and are evident at concerts. But remember, the musicians will be wearing their finest – tuxedos or suits for the men and gowns for the women. Patrons attending the Children’s Series performances have more latitude in dress. Feel free to come dressed in more casual wear. However, shorts and flip-flops are discouraged.
Is it possible a concert can be cancelled?
All performances, artists, dates and times are subject to change. Tickets are not refundable or exchangeable, unless performance has been cancelled by FACE. Please check your tickets for performance time and date.
What is your policy regarding cell phones, cameras, etc.?
The use of cellular phones, cameras, audio/video equipment and pagers in the performance hall is prohibited.
Is smoking permitted in your venues?
All of our concert venues are smoke-free environments.
When do I clap during a classical concert?
Many works in classical music, such as a Beethoven symphony or Mozart piano concerto, have three or more movements or sections. A short pause usually falls in between each. It has become customary over time not to clap during these short pauses. To find out the number of movements (and corresponding number of pauses) in a piece, turn to the program page in your program book. You will find that the subdivision of each work into movements is usually indicated by tempo markings in Italian. After the last movement, you may clap as you wish.
What is CAL?
CAL stands for The Centrum Arts League. It is a volunteer group, with over 150 members, that raises funds by organizing and hosting entertaining and educational events. The Centrum Arts League’s donations to FACE have averaged 10% of the operating budget. These funds help underwrite FACE’s Children’s Series concerts, FACE scholarships and serve as operational funds for FACE. The group also provides volunteers for FACE events.