Frequently Asked Questions…

Where are your concerts presented?

They are held at The Centrum at 6823 Cypresswood Drive in Spring, Texas, nestled in the woods just northwest of Houston. The Centrum is one block east of Stuebner Airline and 2 traffic lights north of FM1960. Click here for a map.

How do I purchase tickets?

You may purchase tickets by: phone, 281-440-4850, order on-line at www.cypresscreekface.org, or buy tickets at our box office at 6823 Cypresswood Drive in Spring. A $5 service charge per order applies to all orders.

When is the box office open?

Monday – Friday: 9:00 am – 5:00 pm
Day of performance (by phone or in person only) -
Star-lit Series – 10:00 am, until performance.
Promenade Series – 9:00 am, until performance.

Since FACE is non-profit and relies on contributions, how can I donate to FACE?

* Call the FACE business office Monday – Friday: 9:00am – 5:00pm at 281-379-3947
* Ask an usher at any performance for a donation envelope.
* Mail a donation to: Cypress Crekk FACE, 6823 Cypresswood Dr. Spring, Texas 77379

Do you offer any special rates for groups?

Groups of eight or more receive special group ticket pricing for all Promenade Series concerts. There are no group ticket rates for Star-Lit! Series Concerts. For more information, call: 281-440-4850.

Do you offer a discount for seniors?

FACE offers a discounted senior ticket of $10 for the Promenade Series concerts. Adult general admission tickets are $12 and students’ tickets are $6. FACE does not offer discounted tickets for the Star-Lit! Series. Children’s Series concerts are FREE!

Do you offer special seating for handicapped patrons?

Handicapped seating is available, but very limited. Please let our staff know prior to purchasing tickets.

Do you sell Gift Certificates?

Yes, tickets make excellent gifts so gift certificates are available in any amount. They may be purchased by mail, phone or in person. For more information call (281) 440-4850.

Where do I park?

There is plenty of FREE and easily noticeable surface parking within the Cypress Creek Community Center Complex, just a moment’s walk from The Centrum – just like in the good old days!

Where is your business office?

It’s located within The Centrum, 6823 Cypresswood Drive, Spring, TX 77379
The Office hours are Monday through Friday: 9:00 am until 5:00 pm
We may be reached by phone at: (281) 379-3947 or fax: (281) 320-8359

When are patrons seated?

Lobby doors open one hour prior to the beginning of each performance. Auditorium doors open approximately 30 minutes prior to performance. Latecomers will be seated at the discretion of FACE ushers.

What is your policy regarding children attending concerts?

Star-Lit Series and Promenade Series concerts are appropriate for children six years old and older. Every child, regardless of age, must have a ticket to enter the performance hall. Children of any age are invited to attend the Children’s Series performances. We do ask that if the child becomes disruptive that they be removed from the hall.

What should I wear?

Attending any concert is always a special occasion; therefore, most patrons enjoy dressing up a bit. Especially for the Star-Lit! Series or Promenade Series concerts, dressing up seems to be de rigueur. However, today’s standards for business formal dress or business casual dress are both acceptable and are evident at concerts at The Centrum. But remember, the musicians will be wearing their finest – tuxedos or suits for the men and gowns for the women. Patrons attending the Children’s Series performances have more latitude in dress. Feel free to come dressed in more casual wear. However, jeans, shorts, and t-shirts are discouraged.

Is it possible a concert can be cancelled?

All performances, artists, dates and times are subject to change. Tickets are not refundable or exchangeable, unless performance has been cancelled by FACE. Please check your tickets for performance time and date.

What is your policy regarding cell phones, cameras, etc.?

The use of cellular phones, cameras, audio/video equipment and pagers in the performance hall is prohibited.

Is smoking permitted in The Centrum?

The Centrum is a smoke-free environment however, there are smoking stations outside.

When do I clap during a classical concert?

Many works in classical music, such as a Beethoven symphony or Mozart piano concerto, have three or more movements or sections. A short pause usually falls in between each. It has become customary over time not to clap during these short pauses. To find out the number of movements (and corresponding number of pauses) in a piece, turn to the program page in your program book. You will find that the subdivision of each work into movements is usually indicated by tempo markings in Italian. After the last movement, you may clap as you wish.

What is CAL?

CAL stands for The Centrum Arts League. It is a volunteer group, with over 200 members, that raises funds by organizing and hosting entertaining and educational events. Over the last seven years, The Centrum Arts League’s donations to FACE have averaged 10% of the operating budget. These funds help underwrite FACE’s Children’s Series concerts, FACE scholarships and serve as operational funds for FACE. The group also provides volunteers for FACE events. You may find out more about The Centrum Arts League on our Web site, www.cypresscreekface.org.